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Terms and Conditions


termsAll information published on the Ntandokazi Tours website serves as a guide to your bookings only.

Every effort has been made to ensure that the general information contained within the Ntandokazi Tours website is accurate,Ntandokazi Tours cannot be held responsible for the accuracy of information supplied by the individual establishments, car hires, airlines etc. and any companies affiliated to this site. All material supplied by these said establishments, car hires, airlines, tour operators etc. is used by Ntandokazi Tours on the basis that they own the rights to the said material. Rates are subject to change at any time without prior notice whether or not this is stipulated on any individual page(s). Published rates on the Ntandokazi Tours website and in any other documentation from Ntandokazi Tours is/are always subject to confirmation with the advertised establishment / service provider and availability, their seasonal, low and peak season rates and any other unforeseen influence out of the control of Ntandokazi Tours.

All other material such as artwork, design concept, establishment, car hire, airline, tour operator, logos etc. (that are generated byNtandokazi Tours) are the property of Ntandokazi Tours.

Ntandokazi Tours and its employees will not be held liable for any errors or omissions nor for any claims from any persons, for any reason whatsoever with regards to any establishment, car hire, airline, and tour operators etc. published on the Ntandokazi Tourswebsite. In the unlikely event that the information on this website is incorrect due to technical inaccuracies or typographical errors and / or service failure of the travel provider, Ntandokazi Tours, our employees and website host cannot be held responsible for any direct, indirect, special, incidental or consequential damages that may arise from use of erroneous information found on theNtandokazi Tours website even though the information on the Ntandokazi Tours website is updated regularly and every effort is done to ensure that displayed information is accurate.

It is the responsibility of the individual or traveler browsing through the Ntandokazi Tours website to satisfy themselves as to the accuracy of the information supplied by way of enquiry and / or checking directly with a Ntandokazi Tours representative before making any bookings. It is important to check and ensure that all travel documents needed are in order and correct before travelling. If there are inaccuracies on any of you travel documents Ntandokazi Tours will not be held responsible as it is your responsibility to ensure that all travel documents and bookings are in order before travelling. Ntandokazi Tours will not be liable for any delay and / or loss occasioned as a result of any inaccuracies on any travel documents and or bookings once you are in receipt thereof.

Personal information collected on the  Ntandokazi Tours website will only be used to operate the site(s) and to  provide the service(s) or carry out the transaction(s) you have requested. In support of these uses, Ntandokazi Tours may use personal information to provide you with more effective customer service and / or to provide you with important information about the product or service that you might be using, including promotional updates and notifications. Additionally, we may send information about other Ntandokazi Tours products and services.

ALL TRANSACTIONS THAT REQUIRE PAYMENT TO NTANDOKAZI TOURS WILL ONLY BE PROCESSED UPON APPROVAL AND ONCE PAYMENT IS RECEIVED & CLEARED WITH THE NTANDOKAZI TOURS BANK. UNTIL SUCH TIME ALL SERVICES WILL BE SUSPENDED.

If for whatever reasons you do not agree with the terms and conditions of the Ntandokazi Tours website you may leave the site immediately.

NTANDOKAZI TOURS - DISCLAIMER

ONWARD TRAVEL ARRANGEMENTS:

If the arrangements are made for the same day the tour ends, Ntandokazi Tourscannot be held responsible for any delays resulting in failure to meet those arrangements.

CANCELLATIONS:

All cancellations must be in writing, via fax or mail, within 45 days prior to departure. All Tours and

Safaris have a 100% non refundable deposit. Within 45 days prior to departure, all cancellations received in writing will incur the following penalties:

45-31 days: 30 % of total booking price

30-16 days: 60 % of total booking price

15-08 days: 70 % of total booking price

7 days or less: 100% of total booking price

ALTERATION TO TOURS:

 Ntandokazi Tours reserves the right to change the itinerary, accommodation or mode of transport should conditions necessitate such alteration. Transportation will be in private vehicle with air conditioning or an air-conditioned microbus according to the number of passengers booked on a tour.

FARES:

Fares advertised do not include transportation, entrance, conservation fee, daytime game drives, night drives listed, sightseeing, dinner, bed and breakfast unless otherwise stated. Clients visiting a private lodge will have game drives by open safari vehicle or bush walks. The following services are excluded - lunches, drinks from the bar, telephone calls, tips, laundry and other personal expenses unless stated otherwise.

SECURITY:

All our guides carry cellular telephones and keep in touch with the office on a daily basis and our vehicles are fitted with tracking devices.

SAFETY:

All our vehicles have operating licenses & public Liability. Drivers also have public driving permits.

RESPONSIBILITY:

Whilst Ntandokazi Tours, their employees, and/or agents will take every care against

such contingencies, they cannot be held responsible for, and shall be exempt from any liability for any delay, loss, damage, illness or injury to any person and/or his/her luggage or personal property or alleged inferior accommodation.

WILD ANIMALS:

Although attacks by wild animals are rare, guests are reminded that many of the animals and reptiles they will see are potentially dangerous. Ntandokazi Tours, their guides, contracted Tour Operators, selected private lodges and national parks cannot be held responsible for any injuries caused during an incident involving the behavior of wild animals.

INSURANCE:

Whilst we provide passenger liability, it is strongly recommended that passengers have adequate insurance against cancellation, loss of baggage, personal accident and medical expenses.

HEALTH:

We advise passengers to take precautions against malaria including insect repellent & protective clothing particularly during the rainy season from October to May. Please bring sunglasses, casual clothes, swimsuit, long trousers and jacket for night drives, comfortable shoes, torch and your camera.

PASSPORTS:

South African immigration authorities require 2 empty pages for their entry & exit stamps plus any visas to Southern Africa.

 

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About Ntandokazi Tours

Ntandokazi Tours is a tour operating company, which is concerned with showcasing South Africa at its best. 

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DURBAN OFFICE
Physical Address: Suite 406, Corporate Place, 9 Dorothy Nyembe Street, Durban, Kwa-Zulu Natal, 4001
Postal Address: PO Box 897, Hyper by the Sea, 4053
Office: +27 (0)31 940 6171
Cell: +27 (0)83 227 2838
After Hours Contact: +27 (0)82 947 0602
Fax Number: +27 (0)86 572 0650
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Johannesburg Office 

Physical Address: 14 Dereham Drive, Mulbarton, 
Johannesburg, 
Gauteng, 
2059
Postal Address: PO Box 1421, Mulbarton, Johannesburg, Gauteng, 2059
+27 (0)10 500 1868
Fax +27 (0)86 603 8703
Mobile: +27 (0)73 455 1600
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